Warranty, Returns or Refunds Policy

All items (excluding light bars and items listed in the clearance corner) are covered with a limited 60 day returns policy.
 
All light bars are covered with a limited 6 month warranty.
 
Any faulty item or product must be returned within 60 days of purchase.
 
To return a product please email sales@epicstore.com.au with order number and description of the fault. ALL receipts must be presented for refunds, returns or warranty.
 
The limited warranty will not cover: 
  • Incorrect use or incorrect installation of an item or product
  • Incorrect handling of item or product
  • Mistreatment of item or product
Should you require a return on a faulty product, you can return for a replacement or refund in the form of a store credit. Unfortunately we do not offer returns or refund due to change of mind. All refunds are issued in the form of a store credit excluding the cost of postage. 
 
All stock in the clearance corner is limited. Items in this category are end of line products or factory seconds. (End of Line products are discontinued and will offer no support from manufacturer or Epic. Store itself )
All Items in the clearance corner are sold as is and come with a NO REFUND, NO EXCHANGE policy. Any items purchased from this category means you are agreeing to terms and conditions listed above.

Please note that this warranty applies to orders made online only and the postage on your item (if any) is not refundable, and the cost of returning your item will be borne by you.
For health and safety reasons, all food related products are non-refundable and non-returnable.
All products that have pre-applied double sided tape is non-refundable and non-returnable after it has been applied.