Warranty or Returns

All items (excluding light bars) are covered with a limited 60 day returns policy.

 

All light bars are covered with a limited 12 month warranty.

 

Any faulty item or product must be returned within 60 days of purchase.

 

To return a product please email sales@epicstore.com.au with order number and description of the fault. ALL receipts must be presented for refunds, returns or warranty.

 

The limited warranty will not cover: 

• Incorrect use or incorrect installation of an item or product
• Incorrect handling of item or product
• Mistreatment of item or product

Should you require a return on a faulty product, you can return for a replacement or refund in the form of a store credit. Unfortunately we do not offer returns or refund due to change of mind. All refunds are issued in the form of a store credit excluding the cost of postage.

 

For health and safety reasons, all food related products are non-refundable and non-returnable due to health and safety reasons.

All products that have pre-applied double sided tape is non-refundable and non-returnable after it has been applied.