Warranty, Returns or Refunds Policy

Warranty and Retunrs or Refunds


 The Australian Consumer Law gives consumers broad rights, known as consumer guarantees mean that if goods you have purchased from epicstoreonline are

  • dead on arrival
  • faulty

you may return (RETURN POSTAGE COST WILL NOT BE INCLUDED)  the goods to us for replacement strictly within 14 days of purchase.

Once the return item received and its genuine product faulty or dead on arrival, an replacement product will be sent out.

To return a product please email sales@epicstore.com.au with order number and description of the fault. ALL receipts must be presented.

All products are strictly cover under 3 months warranty EXCEPT ALL PRODUCT UNDER CLEARANCE ITEM.

The limited warranty will not cover: 

  • Incorrect use or incorrect installation of an item or product
  • Incorrect handling of item or product
  • Mistreatment of item or product

All stock in the clearance corner is limited. Items in this category are end of line products or factory seconds. (End of Line products are discontinued, out of date or older vision, might have software compatibility issue  and will offer no support from manufacturer or Epic. Store itself ). It is consumer responsibility to make sure whether product are suitable for your current devices or used before purchasing

All Items in the clearance corner are sold as is and come with a NO REFUND, NO EXCHANGE, NO WARRANTY policy. Any items purchased from this category means you are agreeing to terms and conditions listed above.

Damaged Shipments

Epic. Store will do its best to ensure suitable packaging and protection is provided for each shipment. Please notify Epic. Store immediately of any faulty or damaged goods. Due to the nature of postal services Epic. Store cannot be held liable for any lost or damaged goods during transit. However in the unlikely event that your shipment arrives damaged you will need to lodge a claim via AusPost.

See AusPost link below for full details


Please note insufficient supporting information will result in the inability to open a claim.

Please note that this warranty applies to orders made online only and the postage on your item (if any) is not refundable, and the cost of returning your item will be borne by you.
For health and safety reasons, all food related products are non-refundable and non-returnable.
All products that have pre-applied double sided tape is non-refundable and non-returnable after it has been applied.
All products will require original packaging to be eligible for returns or refunds