Warranty or Returns

All items (excluding light bars) are covered with a limited 60 day returns policy.

 

All light bars are covered with a limited 12 month warranty.

 

Any faulty item or product must be returned within 60 days of purchase.

 

To return a product please email sales@epicstore.com.au with order number and description of the fault. ALL receipts must be presented for refunds, returns or warranty.

 

The limited warranty will not cover: 

• Incorrect use or incorrect installation of an item or product
• Incorrect handling of item or product
• Mistreatment of item or product

Should you require a return on a faulty product, you can return for a replacement or refund in the form of a store credit. Unfortunately we do not offer returns or refund due to change of mind. All refunds are issued in the form of a store credit excluding the cost of postage.

 

Please note the postage on your item (if any) is not refundable, and the cost of

returning your item will be borne by you.

For health and safety reasons, all food related products are non-refundable and non-returnable due to health and safety reasons.

All products that have pre-applied double sided tape is non-refundable and non-returnable after it has been applied.