Warranty, Returns or Refunds Policy

Warranty and Returns or Refunds

WE DO NOT OFFER CHANGE-OF-MIND EXCHANGES OR REFUNDS ON ANY OF OUR ITEMS

 The Australian Consumer Law gives consumers broad rights, known as consumer guarantees, meaning that if goods you have purchased from our store online are:

  • Dead on arrival
  • Faulty

You may return (RETURN POSTAGE COST WILL NOT BE INCLUDED) the goods to us for replacement strictly within 14 days of purchase.

Once the returned item is received and is faulty or dead on arrival, a replacement product will be sent out.


To return a product please email sales@epicstore.com.au with the order number and description of the fault. ALL receipts must be presented.

All products are strictly covered under 3 months warranty EXCEPT ANY PRODUCTS UNDER CLEARANCE ITEM.

The limited warranty will not cover: 

  • Incorrect use or incorrect installation of an item or product
  • Incorrect handling of an item or product
  • Mistreatment of an item or product


All stock in the clearance corner is limited. Items in this category are end of line products or factory seconds. (End of Line products are discontinued, out of date or older versions, they might have software compatibility issues and will offer no support from manufacturer or Epic. Store itself). It is the consumers responsibility to make sure whether products are suitable for your current devices or have been used before purchasing

All Items in the clearance corner are sold as is and come with a NO REFUND, NO EXCHANGE, NO WARRANTY policy. Any items purchased from this category means you are agreeing to the terms and conditions listed above.

Damaged Shipments

Epic. Store will do its best to ensure that suitable packaging and protection is provided for each shipment. Please notify Epic. Store immediately of any faulty or damaged goods. Due to the nature of postal services, Epic. Store cannot be held liable for any lost or damaged goods during transit. However, in the unlikely event that your shipment arrives damaged you will need to lodge a claim via AusPost.

See link below for full details

https://auspost.com.au/receiving/delayed-lost-or-damaged-items/compensation

Please note that insufficient supporting information will result in the inability to open a claim.

Please note that this warranty applies to orders made online only and the postage on your item (if any) is not refundable, and the cost of returning your item will be done by you.
For health and safety reasons, all food related products are non-refundable and non-returnable.
All products that have pre-applied double sided tape is non-refundable and non-returnable after it has been applied.
All products will require original packaging to be eligible for returns or refunds