Frequently Asked Questions

Welcome to our FAQ Page

General

Don't know the difference between a 3528 SMD LED and 5050 SMD LED chip?

Here is a simple break down.

Shipping

We offer a $8 flat rate shipping Australia wide on orders under $50.

For orders over $50 we offer free shipping Australia wide. For return shipping costs please see Warranty and Returns FAQ section.

Please allow up to 2-3 business days for handling prior to shipping. Estimated shipping time frames are as follows.

NSW:

Metro areas - up to 5 business days

Country areas - up to 8 business days

All other states:

Metro - up to 10 business days

Country areas - 12 business days 

International:

10+ business days 

With the COVID-19 pandemic in mind, please note that some delivery times may be delayed due to increased online shopping. 

Unfortunately, At this stage we do not offer local pick-up, All orders will be shipped direct from one of our three warehouses in NSW.

All of our stock is located and shipped from one of our three warehouses located in NSW. 

In the unlikely event that you have not received your parcel.

Please contact us at sales@epicstore.com.au

Parcels that have been returned will not be sent out again until buyer has contacted us at sales@epicstore.com.au to confirm shipping details are correct. Postage costs will be borne by buyer for any orders that are to be re-shipped.